Returns & Refunds
All items on the Be Jolie website are brand new and have gone through a quality control inspection.
If you are not satisfied with your purchase, CONTACT US by email within 48h of arrival date, email BEFORE RETURNING at email@example.com. Be Jolie accepts exchanges within a 10 calendar day period (which begins once your order has been received) provided the item has not been worn or damaged and must be returned in its original packaging.
- If you receive a refund, the cost of shipping will be deducted from your refund.
Return shipping costs on all returns are at the expense of the client.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Be Jolie is not responsible for items damaged or lost in transit. We do NOT refund shipping charges on return items.
If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
- All custom creations, engraved items and 3D crystal cubes are not exchangeable nor refundable, they are final sale.
Be Jolie's team strives for top customer service and wants all customers to be satisfied with their purchase. However, as custom creations are handmade to order, outside of repairs and issuing a claim for defect, we do not accept returns. If your piece has been received damaged or is defective please email us at firstname.lastname@example.org for a repair authorization within 24 hours from receiving your order. Custom pieces/personalized pieces cannot be returned unless the item is damaged or we made a mistake. (ex: custom creations, name necklace, engraving etc.)