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Returns

Returns & Refunds

All items on the  Be Jolie website are brand new and have gone through a quality control inspection.

If you are not satisfied with your purchase, CONTACT US by email within 48h of arrival date, email BEFORE RETURNING at return@bejolie.ca. Be Jolie accepts exchanges within a 10 calendar day period (which begins once your order has been received) provided the item has not been worn or damaged and must be returned in its original packaging.

  • If you receive a refund, the cost of shipping will be deducted from your refund.​
  • Return shipping costs on all returns are at the expense of the client. 

  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

  • Be Jolie is not responsible for items damaged or lost in transit. We do NOT refund shipping charges on return items.

  • If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

  • All custom creations, engraved items and 3D crystal cubes are not exchangeable nor refundable, they are final sale.
  • Be Jolie's team strives for top customer service and wants all customers to be satisfied with their purchase. However, as custom creations are handmade to order, outside of repairs and issuing a claim for defect, we do not accept returns. If your piece has been received damaged or is defective please email us at info@bejolie.ca for a repair authorization within 24 hours from receiving your order. Custom pieces/personalized pieces cannot be returned unless the item is damaged or we made a mistake. (ex: custom creations, name necklace, engraving etc.)

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