Returns
Returns & Refunds
If you are not satisfied with your purchase, CONTACT US ASAP within 48h of arrival date. We will accept the return when the product is shipped within the 5 calendar days back to us. Product should not been worn or damaged and must be returned in its original packaging. Tracking Parcel is a must.
All items are refundable except custom made jewelry, name necklaces, 3D crystal cubes and accessories or any items engraved. All earrings are final sale due to hygienic reasons we do not offer any return or refund on them. Refundable items have restocking fee.
Restocking Fee for all returns per order priced before tax:
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$50.00 to $499.99 before tax have a 10% restocking fee.
- $500.00 to $1499.99 before tax have a 20% restocking fee.
- $1500.00 and up before tax have a 35% restocking fee.
The cost of shipping will be deducted from your refund price.
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Return shipping costs on all returns are at the expense of the client.
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Depending on where you live, the time it may take for your refund to reach you, may vary by bank.
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Be Jolie is not responsible for items damaged or lost in transit. We do NOT refund shipping charges on return items.
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If you are shipping an item over $100, you should consider using a trackable shipping service and purchasing shipping insurance. We are not responsible if your returned packages get lost.
- All custom creations, name necklaces, engraved items and 3D crystal cubes are not exchangeable nor refundable, they are final sale.
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Be Jolie's team strives for top customer service and wants all customers to be satisfied with their purchase. However, as custom creations are handmade to order, outside of repairs and issuing a claim for defect, we do not accept returns. If your piece has been received damaged or is defective please email us at info@bejolie.ca for a repair authorization within 24 hours from receiving your order. Custom pieces/personalized pieces cannot be returned unless the item is damaged or we made a mistake. (ex: custom creations, name necklace, engraving, 3D cubes, etc
- All items on the Be Jolie website are brand new and have gone through a quality control inspection.